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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6553Thursday 13 June 2024Duties & Responsibilities:✓ Answer incoming technical support calls, chats and emails.✓ Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.✓ Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps.✓ Document details of cases and prioritize according to urgency and importance in Salesforce.✓ Monitor support queues in Salesforce and take a ...Read more about GTCS Analyst Level 1 - Korean SpeakerMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6552Thursday 13 June 2024Primary Responsibilities: Answer queries via phone and email. Make outbound calls as and when required. Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) Prepare the test centers before they go Live for conducting Exams. Keep self-updated on training, new initiatives and latest updates. Actively work to meet/exceed the desired metrics/parameters. Create and document cases as and when required. Create and Maintain Reports for Clients (Excel). Pe ...Read more about Global Readiness Specialist - Mandarin SpeakerMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6534Thursday 6 June 2024Duties & Responsibilities: Answer incoming technical support calls, chats and emails. Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues in Salesforce and take a ...Read more about Paragon GTCS Analyst Level 1More
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6507Thursday 23 May 2024About Prometric Prometric's corporate headquarters is in Baltimore, Maryland, but our reach is truly global. We operate corporate offices in 15 countries and test centers in more than 150, giving our company a truly diverse global reach. The resources we put in place around the world allow us to provide unmatched support to the clients whose exams we deliver and to the test takers who visit our centers or via remote proctoring What does the role involve? Plan and execute cross-functional suppor ...Read more about Operations Command Center AnalystMore
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Job Title: Release Train Engineer/Scrum Master Reports To: Director, Program Management Department: Product & Technology Location: Ireland - Remote Hours of Work: 37.5 hours weekly Job Overview: Prometric is looking for an energetic, experienced agile leader who enjoys facilitating program execution, driving process improvements, managing risks, and program r ...Read more about Release Train Engineer/Scrum MasterMore
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Job Title: Test Centre Administrator - IFSC Reports To: District Manager Department: Test Centre Hours of Work: 25.5 hours monthly, Monday – Saturday Contract Type: Perm, part-time SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers. COMPANY BACKGROUND Prometric (www.prometric.com) is a trusted ...Read more about Test Centre AdministratorMore
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Job Title: Test Centre Administrator - London Reports To: Test Centre Manager Department: Test Centre Location: London Hours of Work: 40 hours per month, Monday - Saturday Contract Type: Perm, part-time SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers. COMPANY BACKGROUND Prometric (www.prometric.com) is a trusted test de ...Read more about Test Centre AdministratorMore
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Job Title: Application Security Engineer Reports To: Head of Information Security Department: Information Security Location: Remote - Ireland Hours of Work: 37.5 hours weekly Job Overview: As a Prometric Application Security Engineer you will be a member of our growing cybersecurity team with a focus on application security. In this role you will be responsible for executing and driving security posture v ...Read more about Application Security EngineerMore
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Job Title: Candidate Services Representative – Irish Speaker Reports To: Candidate Services Supervisor Department: Candidate Services Location: Dundalk, In Office Hours of Work: 37.5 hours weekly Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly glob ...Read more about Candidate Services RepresentativeMore