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GENERAL SUMMARY Portfolio Manager (“PM”) is responsible for maintaining and monitoring existing commercial loan portfolio and work closely with Team Manager or Relationship Manager who owns the relationship of these accounts. PM is expected to maintain close contact with these clients and leverage the relationship to identify and bring in additional new business opportunities, both in loans and Bank’s other products and services. PM is expected to provide “best-in-class” service to these loa ...Read more about AVP/VP, Portfolio ManagerMore
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GENERAL SUMMARY The Lead Operational Risk Manager is responsible for helping implement and manage the operational risk management framework and methodology across the Bank including but not limited to the risk identification and assessment processes and procedures, control testing oversight, Second Line effective challenge and various regulatory compliance support tasks. This role and its related responsibilities reside within the Second Line of the Enterprise Risk Management function. The role ...Read more about FVP, Manager, Lead Operational RiskMore
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GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering ...Read more about Customer Service & Sales ManagerMore
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GENERAL SUMMARY Responsible for supervising and coordinating all day-to-day activities of a client service team that responds to client questions, issues, and requests. Ensure team members consistently deliver high level quality client service. Assist and support development of department procedures and processes. Ensure regulatory compliance and adherence to bank policies and procedures. DIRECT REPORTS The incumbent supervises Client Service Specialists. ESSENTIAL FUNCTIONS Responsible ...Read more about Assistant Manager, Client Care CenterMore
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GENERAL SUMMARY Within established policies and department procedures, the Marketing Officer, Corporate Events is charged with developing, implementing, and leading in-person and virtual events to support the bank’s expanding business and service network. We are seeking a dynamic Marketing Officer, Corporate Events, to join our team. The ideal candidate will have a passion for organizing and executing successful events, possess excellent communication skills, and thrive in a fast-paced environme ...Read more about Marketing Officer, Corporate EventsMore
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GENERAL SUMMARY Responsible for assisting and servicing clients through inbound and outbound calls. Perform regular daily officer functions which include coordinating daily activities of a client service team and responding to client inquiries. Act as second-tier support for complex account servicing. Provide training and daily supervision to team members. Consistently deliver a high level client service experience. Ensure regulatory compliance and adherence to bank policies and procedures. E ...Read more about Client Care Center OfficerMore
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GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering ...Read more about Customer Service & Sales ManagerMore
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GENERAL SUMMARY Responsible for supporting the branch operations administration and managing a customer portfolio of Retail branch customers (consumer & business) and business development activities. Primary responsibilities include deepening customer relationships by cross selling bank products/services and referring customers to other areas of the bank as appropriate. Providing operational support (as needed conducting teller and new account opening transactions), while delivering exceptional ...Read more about Relationship Banking OfficerMore