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  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6615
    Wednesday 17 July 2024
    SUMMARY:The role of a Candidate Care Specialist supporting the global markets mainly the North America region is to deliver exceptional customer service, ensuring candidate complaints are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for critical defects and escalations, Candidate Care Specialists are the key to service excellence – utilizing on the spot problem solving, ... More
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6614
    Wednesday 17 July 2024
    Summary GTCS Analyst - Level 2 must possess strong commitment to provide high-quality technical service, solid and flexible work ethic. This role provides value to GTCS through proper management of Level 1 support and Prometric owned test centers or partners and this role requires the ability to follow, document, and maintain standard procedures while being efficient and formulating improvement efforts to save and protect candidates for the organization. The GTCS Analyst - Level 2 must be an exp ... More
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6613
    Wednesday 17 July 2024
    Duties & Responsibilities: Answer incoming technical support calls, chats and emails. Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues in Salesforce and take a ... More
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6611
    Wednesday 17 July 2024
    Primary Responsibilities  Answer queries via phone and email. Make outbound calls as and when required. Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) Prepare the test centers before they go Live for conducting Exams. Keep self-updated on training, new initiatives and latest updates. Actively work to meet/exceed the desired metrics/parameters. Create and document cases as and when required. Create and Maintain Reports for Clients (Excel). Per ... More
  • Gurugram, Haryana, India ● Req #6585
    Thursday 4 July 2024
    ABOUT US:   Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaran ... More
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6560
    Thursday 20 June 2024
    SummaryDistrict Manager at Prometric is responsible for managing all aspects of test center operations in Asia and ANZ. The manager has the responsibility for all channel activities including, the establishment of new test centers both the dedicated sites and pop-up sites, training proctors, daily operational matters, service level agreement adherence, budgetary development and control, contractual matters, and partner relationship management. Working closely with his/her report line, CEM, to bu ... More
  • Ireland ● Req #6481
    Monday 13 May 2024
    Job Title:                                 Release Train Engineer/Scrum Master Reports To:                             Director, Program Management Department:                          Product & Technology Location:                                Ireland - Remote Hours of Work:                      37.5 hours weekly   Job Overview: Prometric is looking for an energetic, experienced agile leader who enjoys facilitating program execution, driving process improvements, managing risks, and program r ... More
  • Dublin City, Co. Dublin, Ireland ● Req #6463
    Wednesday 1 May 2024
    Job Title:                                 Test Centre Administrator - IFSC Reports To:                             District Manager Department:                          Test Centre Hours of Work:                      25.5 hours monthly, Monday – Saturday Contract Type:                       Perm, part-time   SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers.   COMPANY BACKGROUND Prometric (www.prometric.com) is a trusted ... More
  • London, UK ● Req #6453
    Friday 26 April 2024
    Job Title:                      Test Centre Administrator - London Reports To:                  Test Centre Manager Department:                Test Centre Location:                       London Hours of Work:            40 hours per month, Monday - Saturday Contract Type:             Perm, part-time   SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers.   COMPANY BACKGROUND Prometric (www.prometric.com) is a trusted test de ... More
  • Dundalk, Co. Louth, Ireland ● Req #6417
    Friday 5 April 2024
    Job Title:                     Application Security Engineer Reports To:                 Head of Information Security Department:              Information Security   Location:                     Remote - Ireland Hours of Work:          37.5 hours weekly         Job Overview: As a Prometric Application Security Engineer you will be a member of our growing cybersecurity team with a focus on application security. In this role you will be responsible for executing and driving security posture v ... More